Company Overview
Frontline Medical & Kidney Care is dedicated to providing compassionate, high-quality healthcare services. Our focus is on personalized staff and patient care, ensuring that each individual receives attentive and effective treatment.
Job Overview
We are seeking a highly analytical, detail-oriented, and proactive Remote Bilingual account specialist to oversee the revenue cycle management and billing operations for our US-based medical practice: Frontline Medical and Kidney Care. This key virtual position requires an experienced professional capable of executing claim submissions, navigating insurance denials, posting payments, and managing financial data within eClinicalWorks (eCW), Airtable, and Google Workspace.
Key Responsibilities
- Claims Management: Prepare, scrub, and submit clean electronic insurance claims to commercial payers, Medicare, and Medicaid.
- Coding & Eligibility Verification: Review provider clinical documentation for accurate CPT/ICD-10 coding and verify patient insurance coverage, benefits, and pre-authorizations.
- Collections & Claim Follow-Up: Proactively pursue outstanding claims, initiate collection workflows, and execute rigorous follow-ups on unpaid or underpaid accounts receivable (A/R).
- Denial & Appeal Resolution: Investigate claim rejections, rectify billing errors, and submit formal appeals within payer filing deadlines.
- Payment Posting: Accurately post insurance payments (ERAs/EOBs), patient co-pays/deductibles, adjustments, and write-offs into eClinicalWorks (eCW).
- Database & Spreadsheet Tracking: Maintain real-time billing tracking, balance logs, and revenue metrics using Airtable, Microsoft Excel, and Google Workspace.
- Patient Billing & Inquiries: Issue patient statements and resolve billing-related inquiries professionally via phone, email, or secure chat in both English and Spanish.
- Compliance & Security: Maintain strict adherence to HIPAA regulations and secure handling of protected health information (PHI) in a remote home-office environment.
Pay
$5.50 per hour.
Benefits
- Paid sick time
- Work from home
Work Location: Remote (Honduras)
Requirements
- Language fluency: native or fully fluent bilingual skills in English and Spanish (strong written and verbal communication is strictly required)
- Education: minimum of a University Degree (Bachelor's or equivalent) in Accounting, Finance, Business Administration, Healthcare Management, or a closely related field
- Professional experience: direct hands-on experience in medical billing, revenue cycle management, accounting, or finance-related fields
- Proven experience using eClinicalWorks (eCW) or similar Electronic Health Records (EHR) software
- Strong proficiency in Airtable, Microsoft Excel, and Google Workspace (Docs, Sheets, Drive, Gmail)
- Collection and claims expertise: demonstrated ability and confidence in collecting payments, pursuing overdue balances, and executing claim follow-ups with US insurance payers
- Remote setup: dedicated, quiet home office equipped with high-speed internet and a secure computer setup
How hiring works
- Apply. Send your details and CV through the application form.
- Short call. We talk for a few minutes to get to know you.
- Skills check. A short exercise based on the work you would do.
- Offer. If it is a fit, we send you the offer.